The Rogers Service Contract
New Contract (from July 1 2021-June 30 2028)
The monthly cost for Cable TV is $45 per month plus HST. From July 1st 2021 there will be an additional monthly fee of $10 plus HST which covers high speed internet service.. There are no additional fees (e.g., modem rental or installation fee). These monthly fees are fixed for seven years.
Benefits for Residents
No price increase for seven years ( to 2028).
Today, Digital TV is delivered via hardwired cable. The industry is moving toward delivering all video/TV services over the internet, Rogers calls their service Ignite TV. When Ignite TV is available in Swan Lake Village, it will be offered free of charge in place of Digital TV.
No invasive upgrades within unit owners homes will be required. If Rogers is not your current ISP, Rogers will install a wireless modem in your unit at no cost.
Rogers guarantees that its services will be good quality and without major interruption or interference.
Swan Lake Village residents will have dedicated customer service to resolve any issues.
Internet Service Provider (ISP)
Rogers High Speed Internet service is included in the monthly condo fee from July 1 2021. The class of service is 150u (up to a download speed 150 Mbps and upload of 15 Mbps). This package includes unlimited bandwidth or usage allowance. The modem is included.
Optional Add-ons & Upgrades
Residents can upgrade (customize) their service at their own cost. Extra TV channels and premium programming can be purchased from Rogers for an additional fee. Internet Service can also be upgraded to 500u or 1 Gbps, with discounted fees from Rogers. One HD Digital Box can be replaced with a PVR (video recorder) for a monthly service fee less $3.99 SLV discount.
Some Questions and Answers
Your monthly condo fee includes $10 plus HST per month for Rogers High Speed Internet (150u) for 7 years with no price changes guaranteed.
Your Digital VIP TV service will remain the same except that there will be no price increase for 7 years. You will pay $45 plus HST as part of your condo fee.
The main change is that you will now have an internet speed of 150u for only $10 plus HST per month for 7 years. Most residents are paying between $55 - $80 per month out of pocket for basic internet, so at a minimum, residents are saving $660 each and every year for the length of the contract.
You may choose to remain with your current ISP in addition to Rogers. After July 2021 you will pay for both services.
If you decide to move to Rogers you will need to inform your current service provider that your condo corporation is switching to Rogers effective July 1, 2021.
You will now have Rogers Internet in your condo. That means you can use email with your family and friends, surf the web for news and any other information you are looking for, shop online, watch videos, book a vaccine appointment, participate in an online church service and a lot of other things. You will need a smartphone, tablet, or computer to use the internet, but these devices are relatively inexpensive and easy to use. If you tell your family members that you now have internet, they will be impressed and eager to help you use it!
Yes, there are a lot of free resources available to help you learn.
A few suggested resources are provided on this webpage. The most helpful resources are usually family and friends.